Who Should Attend?
Key Takeaways
Accredited by
American Hotel & Lodging Institute
Cours Outline
Day 1
Introduction to Training
- Importance of training in hospitality
- Role of the trainer in improving performance
- Difference between training and development
Training Needs Assessment
- Identifying skill gaps
- Department-specific needs analysis
- Setting clear learning objectives
Training Program Design
- Principles of program design
- Writing measurable learning objectives
- Selecting the right content for each audience
Day 2
Trainer Skills & Delivery Methods
- Communication and presentation skills
- Interactive learning techniques
- Managing difficult trainees
Integrating Technology in Training
- Using presentations and tech tools
- E-learning platforms
- Modern learning support tools
Practical Exercises
- Short applied exercises
- Measuring trainee engagement and response
Day 3
Training Evaluation & Measurement
- Designing evaluation tools
- Analyzing results and interpreting data
- Adjusting programs based on feedback
Developing Leadership in Training
- Training supervisors and managers
- Building internal talent development programs
- Coaching and mentoring
Embedding Training in Organizational Culture
- Engaging senior management
- Motivating employees to learn
- Linking training to business goals
Day 4
Building a Learning Culture
- Leading change through training
- Integrating training into daily performance
- Measuring return on training investment
CHT Exam Preparation
- Comprehensive review of key topics
- Practice questions and exercises
- Exam success strategies
