RETURN, CANCELLATION & REFUND POLICY
STAR Training Company

Effective Date

January 2025

1. Refund Requests

Refund requests must be submitted in writing to info@Star.sa. Star reserves the sole discretion to approve, deny, or partially approve refund requests in accordance with this Policy and applicable law.

2. Training Programs

Refund requests may be submitted only before service delivery commences and within 2 calendar days of purchase. Service delivery is deemed commenced upon attendance, LMS access, content access, material download, voucher issuance, activation, assignment, registration, scheduling, redemption, or use.

3. Transfers, Deferrals and Participant Replacement

Star may permit transfers, deferrals, or participant replacement before program Start dates subject to approval and applicable fees.

4. Certification Examinations, Exam Vouchers and Access Codes

Exam vouchers, voucher codes, redemption codes, access codes, learning licenses, certification registrations, digital badges, and similar entitlements become immediately and permanently non-refundable upon issuance, activation, assignment, registration, scheduling, redemption, use, or linkage to a participant account.

5. Accreditation and Credential Services

Accreditation, verification, and credential services become non-refundable upon submission, assignment, activation, review, or processing.

6. Digital Products and Online Learning Services

Digital products become non-refundable immediately upon access, activation, viewing, downloading, redemption, licensing, or use.

7. Corporate Training and Customized Services

Separate agreements prevail; Star may retain costs incurred.

8. Physical Learning Materials and Merchandise

Returns may be requested within 10 days of receipt if the item is unused and in its original condition, with all shipment return fees to be covered by the client.

9. Damaged, Defective or Incorrect Items

Customers should notify Star promptly at info@Star.sa.

10. Non-Refundable Products and Services

Training after commencement, activated accounts, redeemed vouchers/codes, certification registrations, accreditation services, digital products after access, and customized services are non-refundable.

11. Program Cancellation by Star

Star may cancel or reschedule programs at its discretion. If Star cancels a program before commencement, Star may offer the client either a refund or transfer, subject to circumstances beyond Star’s reasonable control, including force majeure events.

12. Third-Party Providers

Star is not liable for actions or restrictions imposed by certification bodies, testing centers, accreditation organizations, or technology providers.

13. Chargebacks and Payment Disputes

Star may provide attendance, LMS, voucher redemption, and service-delivery records to defend payment disputes.

14. Force Majeure

Star is not liable for events beyond its reasonable control.

15. Refund Processing

Approved refunds are normally processed within 30 business days.

16. Governing Law and Jurisdiction

Governed by the laws of the Kingdom of Saudi Arabia.

Key Protection Clause: Any attendance, LMS access, course-content access, voucher issuance, voucher activation, voucher redemption, access-code redemption, certification registration, accreditation activation, or other service activation constitutes commencement of service delivery and renders the service non-refundable.