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CHI®: Certified Hospitality Instructor Application, Study Guide, Course and Exam (ExamFlex) (Level 2)

CHI®: Certified Hospitality Instructor Application, Study Guide, Course and Exam (ExamFlex) (Level 2)

13,800.00 SAR
13,800.00 SAR
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Level 2 of the Certified Hospitality Instructor (CHI)® program is designed to help hospitality instructors strengthen the skills needed to mentor and guide students toward successful careers in the hospitality field. It focuses on advanced topic areas covered in the Level 2 exam: Leadership, Human Resources, Sales & Marketing, and Safety & Security.

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Who Should Attend?

Experienced hospitality instructors seeking advanced credentials and mastery of educational leadership and instructional innovation.

Key Takeaways

  • Build stronger capability to teach hospitality content with confidence and real-world relevance.
  • Improve classroom outcomes by enhancing critical thinking and applying course concepts to workplace experiences.
  • Demonstrate competency in Level 2 domains assessed in the exam:
  • Leadership
  • Human Resources
  • Sales & Marketing
  • Safety & Security

Accredited by

Accredited by

American Hotel & Lodging Institute

AHLEI is a globally recognized leader in hospitality education and professional certification. As the credentialing and training arm of the American Hotel & Lodging Association (AHLA), AHLEI provides industry-relevant learning resources, certifications, and professional development tools that support individuals and organizations across the hospitality sector. With a strong international presence, AHLEI certifications—such as CHS®, CHSP®, CRDE®, CHA®, and others—are widely respected by employers and professionals seeking to enhance their careers and raise service standards in the global hospitality industry.

Cours Outline

Day 1
  • Kickoff & expectations: what CHI Level 2 covers and how it supports you as an instructor
  • Leadership in hospitality: leadership styles and how they apply to hospitality training/teaching
  • Leading learners: motivating students, managing engagement, and keeping the class on track
  • Practical activity: short leadership scenarios (handling challenges, decision-making, coaching)
  • Quick check: short ExamFlex-style questions to confirm understanding
Day 2
  • Part A: Human Resources (≈2 hours)
  • HR basics in hospitality: recruitment, onboarding, performance, and training support
  • Policies and workplace expectations (practical, instructor-focused)
  • Case discussion: HR scenarios and how to explain them clearly to learners
  • Part B: Sales & Marketing (≈2 hours)
  • Difference between sales and marketing in hospitality operations
  • Value proposition, guest experience impact, and service excellence as a driver for results
  • Activity: build a simple classroom exercise to teach a sales/marketing concept
  • Mini quiz: ExamFlex-style practice questions
Day 3
  • Safety vs. Security: key concepts and how they apply in hospitality environments
  • Risk awareness, incident reporting basics, and operational readiness (high-level concepts)
  • Final review: recap of the 4 domains (Leadership, HR, Sales & Marketing, Safety & Security)
  • Mock questions: short practice set + tips for the ExamFlex format
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