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CHI®: Certified Hospitality Instructor Application, Study Guide, Course and Exam (ExamFlex) (Level 2)

CHI®: Certified Hospitality Instructor Application, Study Guide, Course and Exam (ExamFlex) (Level 2)

13,800.00 SAR
13,800.00 SAR
Sale Sold out
VAT included.

Level 2 of the Certified Hospitality Instructor (CHI)® program is designed to help hospitality instructors strengthen the skills needed to mentor and guide students toward successful careers in the hospitality field. It focuses on advanced topic areas covered in the Level 2 exam: Leadership, Human Resources, Sales & Marketing, and Safety & Security.

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Who Should Attend?

Experienced hospitality instructors seeking advanced credentials and mastery of educational leadership and instructional innovation.

Key Takeaways

  • Build stronger capability to teach hospitality content with confidence and real-world relevance.
  • Improve classroom outcomes by enhancing critical thinking and applying course concepts to workplace experiences.
  • Demonstrate competency in Level 2 domains assessed in the exam:
  • Leadership
  • Human Resources
  • Sales & Marketing
  • Safety & Security

Accredited by

Accredited by

American Hotel & Lodging Institute

AHLEI is a globally recognized leader in hospitality education and professional certification. As the credentialing and training arm of the American Hotel & Lodging Association (AHLA), AHLEI provides industry-relevant learning resources, certifications, and professional development tools that support individuals and organizations across the hospitality sector. With a strong international presence, AHLEI certifications—such as CHS®, CHSP®, CRDE®, CHA®, and others—are widely respected by employers and professionals seeking to enhance their careers and raise service standards in the global hospitality industry.

Cours Outline

Day 1
Leadership Essentials
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  • Kickoff & expectations: what CHI Level 2 covers and how it supports you as an instructor
  • Leadership in hospitality: leadership styles and how they apply to hospitality training/teaching
  • Leading learners: motivating students, managing engagement, and keeping the class on track
  • Practical activity: short leadership scenarios (handling challenges, decision-making, coaching)
  • Quick check: short ExamFlex-style questions to confirm understanding
Day 2
Human Resources + Sales & Marketing
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  • Part A: Human Resources (≈2 hours)
  • HR basics in hospitality: recruitment, onboarding, performance, and training support
  • Policies and workplace expectations (practical, instructor-focused)
  • Case discussion: HR scenarios and how to explain them clearly to learners
  • Part B: Sales & Marketing (≈2 hours)
  • Difference between sales and marketing in hospitality operations
  • Value proposition, guest experience impact, and service excellence as a driver for results
  • Activity: build a simple classroom exercise to teach a sales/marketing concept
  • Mini quiz: ExamFlex-style practice questions
Day 3
Safety & Security + Exam Preparation
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  • Safety vs. Security: key concepts and how they apply in hospitality environments
  • Risk awareness, incident reporting basics, and operational readiness (high-level concepts)
  • Final review: recap of the 4 domains (Leadership, HR, Sales & Marketing, Safety & Security)
  • Mock questions: short practice set + tips for the ExamFlex format

FAQ

What is Star?

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Star is a licensed Saudi company specialized in professional training and internationally recognized certifications. We aim to equip Saudi talents with the skills required by the labor market in line with Vision 2030.

Are your certifications accredited?

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Yes, our programs are accredited by local authorities such as the Technical and Vocational Training Corporation (TVTC), as well as prestigious international organizations including AHLEI and HRCI.

What fields of training do you offer?

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We provide a wide range of programs in tourism and hospitality, management, human resources, cybersecurity, information technology, and other programs aligned with Saudi Vision 2030.

Are the courses available in person or online?

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We offer flexible learning options: in-person programs across different regions of the Kingdom, as well as online training through accredited e-learning platforms.

How can I register for a training program?

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You can easily register through our official website Training Star under the training programs section, or by contacting our customer service team for guidance.

Are your programs supported by the Human Resources Development Fund (HRDF)?

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Yes, many of our programs are supported by HRDF, providing trainees with free or subsidized training opportunities.

Can companies and organizations benefit from your programs?

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Absolutely. We provide tailored training solutions for both public and private sector organizations, with the option to design customized programs that meet their specific needs.

What is the language of instruction?

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Our courses are delivered in both Arabic and English, depending on the program and the requirements of the certifying body.

How long do the training programs last?

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Program duration varies depending on the type: from short workshops (1–2 days) to advanced professional programs lasting several weeks.

How can I get more information?

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You can visit our official website Training Star, or contact us via phone, email, or through our official social media channels.

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