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CHI®: Certified Hospitality Instructor Application, Study Guide, Course and Exam (ExamFlex) (Level 1)

CHI®: Certified Hospitality Instructor Application, Study Guide, Course and Exam (ExamFlex) (Level 1)

13,800.00 SAR
13,800.00 SAR
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CHI® (Level 1) — Certified Hospitality Instructor (ExamFlex) is a foundational instructor certification program designed to prepare hospitality professionals to plan, deliver, and evaluate effective training sessions. The program focuses on core instructional skills: adult learning fundamentals, training needs identification, writing learning objectives, session planning, facilitation techniques, classroom management, using training aids, and assessing learner progress—equipping participants to deliver consistent, engaging, and measurable hospitality training aligned with workplace standards.

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Who Should Attend?

  • New and aspiring hospitality trainers and instructors
  • Department trainers and supervisors responsible for on-the-job training (OJT)
  • Training coordinators and L&D staff supporting hospitality programs
  • Operational leaders (Front Office, Housekeeping, F&B, Engineering, Security) who deliver internal training
  • Professionals transitioning into hospitality training or teaching roles

Key Takeaways

  • Understand how adults learn and how to train effectively in hospitality settings
  • Write clear, measurable learning objectives linked to job standards and SOPs
  • Design structured session plans with activities, timing, and materials
  • Deliver engaging training using facilitation and communication techniques
  • Manage trainee behavior and classroom dynamics professionally
  • Assess learning through practical tools (questions, checklists, demonstrations)
  • Build confidence and consistency as a hospitality instructor

Accredited by

Accredited by

American Hotel & Lodging Institute

AHLEI is a globally recognized leader in hospitality education and professional certification. As the credentialing and training arm of the American Hotel & Lodging Association (AHLA), AHLEI provides industry-relevant learning resources, certifications, and professional development tools that support individuals and organizations across the hospitality sector. With a strong international presence, AHLEI certifications—such as CHS®, CHSP®, CRDE®, CHA®, and others—are widely respected by employers and professionals seeking to enhance their careers and raise service standards in the global hospitality industry.

Cours Outline

Day 1
  • Role of the hospitality instructor (training vs coaching vs mentoring)
  • Instructor professionalism and credibility
  • Adult learning principles and motivation
  • Learning styles and handling mixed-level groups
  • Creating a positive learning environment
  • Communication essentials: clarity, tone, questioning, listening
  • Training ethics and standards alignment (SOP-driven training)
  • Exercise: identify trainee profiles + training challenges
Day 2
  • Identifying performance gaps (skill vs process vs attitude)
  • Collecting inputs (observation, KPIs, supervisor feedback, guest feedback)
  • Prioritizing training topics by impact
  • Writing measurable learning objectives
  • Structuring content into modules and time blocks
  • Selecting delivery methods based on objectives
  • Exercise: convert a job task into objectives + training outline
Day 3
  • Session structure (opening, content, practice, review, close)
  • Lesson plan development (timing, key points, activities)
  • Demonstration method for hospitality skills training
  • Creating job aids and OJT checklists
  • Designing quick knowledge checks (Q&A, short quizzes, observation criteria)
  • Using visual aids and basic tech tools effectively
  • Exercise: build a complete lesson plan + checklist for one topic
Day 4
  • Content (3 Hours)
  • Facilitation skills: engagement techniques and participation management
  • Handling difficult trainees and common classroom issues
  • Giving feedback and coaching for performance improvement
  • Practical assessment methods (skills demonstrations, rubrics, checklists)
  • Training documentation and follow-up discipline
  • Application (1 Hour)
  • Micro-teaching delivery practice + feedback
  • Review + Q&A + exam readiness checklist
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