CHDT®: Certified Hospitality Department Trainer Training and Exam
CHDT®: Certified Hospitality Department Trainer Training and Exam
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5,125.00 SAR
Regular price
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5,125.00 SAR
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CHDT® (Certified Hospitality Department Trainer) is a practical, department-level training program designed to prepare hospitality professionals to train and coach staff within their specific department (e.g., Front Office, Housekeeping, F&B, Engineering, Security). The training focuses on training fundamentals, needs assessment, lesson planning, on-the-job training (OJT), delivery techniques, coaching and feedback, trainee evaluation, and building a department training plan—enabling participants to improve team performance, ensure SOP consistency, and support service quality through structured, measurable training.
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Who Should Attend?
Key Takeaways
Accredited by
American Hotel & Lodging Institute
Cours Outline
Day 1
Training Foundations & Trainer Role
- Role of the department trainer and responsibilities
- Training vs coaching vs mentoring (department context)
- Why training impacts guest experience and performance
- Adult learning basics (how staff learn at work)
- SOP and standards alignment (training must match operations)
- Understanding trainee types (new hire, cross-training, gap fixing)
- Trainer professionalism, credibility, and training ethics
- Training session preparation (tools, timing, coordination)
- Exercise: trainer role + department training challenges
Day 2
Needs Assessment & Learning Objectives
- Identifying skill gaps and performance issues
- Root cause thinking (skill vs process vs attitude)
- Gathering inputs (observation, KPIs, guest feedback, supervisor input)
- Prioritizing training needs (impact vs urgency)
- Writing measurable learning objectives
- Linking objectives to job tasks and SOPs
- Structuring training into short modules
- Exercise: build objectives for one key department task
Day 3
Training Design: Lesson Plans, OJT & Materials
- Session structure (opening, demo, practice, review)
- Lesson plan writing (timing, key points, activities)
- Task breakdown and OJT checklist creation
- Demonstration method (show, explain, practice, verify)
- Creating quick knowledge checks (questions + observation criteria)
- Building job aids and simple training materials
- Common trainer mistakes and how to avoid them
- Exercise: create lesson plan + OJT checklist
Day 4
Delivery Skills, Coaching, Evaluation & Department Plan
- Trainer communication and engagement techniques
- Managing mixed skill levels and difficult trainees
- Training on the job without disrupting operations
- Coaching methods and feedback discipline
- Reinforcement and follow-up to ensure performance change
- Practical evaluation methods (checklists, role-play, demonstration)
- Documentation: tracking, sign-offs, and records
- Building a department 30–60 day training plan
- Capstone: micro-teaching practice + final training plan + readiness checklist