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CHDT®: Certified Hospitality Department Trainer Training and Exam

CHDT®: Certified Hospitality Department Trainer Training and Exam

5,125.00 SAR
5,125.00 SAR
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CHDT® (Certified Hospitality Department Trainer) is a practical, department-level training program designed to prepare hospitality professionals to train and coach staff within their specific department (e.g., Front Office, Housekeeping, F&B, Engineering, Security). The training focuses on training fundamentals, needs assessment, lesson planning, on-the-job training (OJT), delivery techniques, coaching and feedback, trainee evaluation, and building a department training plan—enabling participants to improve team performance, ensure SOP consistency, and support service quality through structured, measurable training.
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Who Should Attend?

  • Department Trainers and Training Coordinators in hotels and hospitality properties
  • Supervisors and Team Leaders responsible for onboarding and OJT
  • Senior staff assigned to train new employees within a department
  • Department Heads who want to standardize and strengthen in-department training
  • Employees preparing to become certified department trainers

Key Takeaways

  • Design and deliver effective department training aligned with SOPs and standards
  • Identify skill gaps and convert them into clear learning objectives
  • Build structured lesson plans and OJT checklists for consistent delivery
  • Improve delivery skills: communication, engagement, and demonstration
  • Coach staff using practical feedback techniques and follow-up
  • Assess trainee progress using evaluation tools and documentation
  • Create a department training plan that supports operational performance

Accredited by

Accredited by

American Hotel & Lodging Institute

AHLEI is a globally recognized leader in hospitality education and professional certification. As the credentialing and training arm of the American Hotel & Lodging Association (AHLA), AHLEI provides industry-relevant learning resources, certifications, and professional development tools that support individuals and organizations across the hospitality sector. With a strong international presence, AHLEI certifications—such as CHS®, CHSP®, CRDE®, CHA®, and others—are widely respected by employers and professionals seeking to enhance their careers and raise service standards in the global hospitality industry.

Course Outline

Day 1
  • Role of the department trainer and responsibilities
  • Training vs coaching vs mentoring (department context)
  • Why training impacts guest experience and performance
  • Adult learning basics (how staff learn at work)
  • SOP and standards alignment (training must match operations)
  • Understanding trainee types (new hire, cross-training, gap fixing)
  • Trainer professionalism, credibility, and training ethics
  • Training session preparation (tools, timing, coordination)
  • Exercise: trainer role + department training challenges
Day 2
  • Identifying skill gaps and performance issues
  • Root cause thinking (skill vs process vs attitude)
  • Gathering inputs (observation, KPIs, guest feedback, supervisor input)
  • Prioritizing training needs (impact vs urgency)
  • Writing measurable learning objectives
  • Linking objectives to job tasks and SOPs
  • Structuring training into short modules
  • Exercise: build objectives for one key department task
Day 3
  • Session structure (opening, demo, practice, review)
  • Lesson plan writing (timing, key points, activities)
  • Task breakdown and OJT checklist creation
  • Demonstration method (show, explain, practice, verify)
  • Creating quick knowledge checks (questions + observation criteria)
  • Building job aids and simple training materials
  • Common trainer mistakes and how to avoid them
  • Exercise: create lesson plan + OJT checklist
  • Trainer communication and engagement techniques
  • Managing mixed skill levels and difficult trainees
  • Training on the job without disrupting operations
  • Coaching methods and feedback discipline
  • Reinforcement and follow-up to ensure performance change
  • Practical evaluation methods (checklists, role-play, demonstration)
  • Documentation: tracking, sign-offs, and records
  • Building a department 30–60 day training plan
  • Capstone: micro-teaching practice + final training plan + readiness checklist
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