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CHA®: Certified Hotel Administrator Training And Exam

CHA®: Certified Hotel Administrator Training And Exam

14,950.00 SAR
14,950.00 SAR
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VAT included.

CHA®(Certified Hotel Administrator) is an executive-level hospitality management program designed to strengthen the competencies required to lead hotel operations at a senior level. The training covers core hotel functions, strategic leadership, financial and commercial decision-making, quality management, and performance control—equipping participants to manage cross-department operations, improve profitability, elevate guest experience, and drive sustainable results across the property.

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Who Should Attend?

  • Hotel General Managers and Assistant General Managers
  • Hotel Operations Managers and Executive Committee members
  • Department Heads (Rooms Division, F&B, Engineering, Sales, Finance, HR) preparing for senior leadership
  • Resort / Hospitality Property Managers responsible for multi-department performance
  • Senior supervisors and managers on a leadership track toward hotel administration roles

Key Takeaways

  • Build a clear, end-to-end understanding of hotel operations and how departments connect

  • Strengthen leadership skills to align teams, drive accountability, and improve performance

  • Apply practical financial thinking to control costs, improve margins, and support profitability

  • Understand commercial fundamentals including revenue, sales, marketing, and reputation management

  • Use KPIs and operational dashboards to monitor performance and make faster, smarter decisions

  • Improve guest experience through standards, service recovery, and continuous improvement methods

  • Develop an actionable leadership and operational improvement plan for immediate application

Accredited by

Accredited by

American Hotel & Lodging Institute

AHLEI is a globally recognized leader in hospitality education and professional certification. As the credentialing and training arm of the American Hotel & Lodging Association (AHLA), AHLEI provides industry-relevant learning resources, certifications, and professional development tools that support individuals and organizations across the hospitality sector. With a strong international presence, AHLEI certifications—such as CHS®, CHSP®, CRDE®, CHA®, and others—are widely respected by employers and professionals seeking to enhance their careers and raise service standards in the global hospitality industry.

Cours Outline

Day 1
Strategic Hotel Operations & Leadership Role
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  • Role of the Hotel Administrator (scope, responsibility, decision-making)
  • Hotel organizational structure and department interdependency
  • Operational priorities and control cycles (daily/weekly/monthly)
  • Guest journey management and service consistency
  • Cross-department communication and escalation protocols
  • Operational excellence culture and leadership behaviors
  • Common operational risks and prevention mindset
  • Exercise: Operations flow map + “top gaps” identification
Day 2
People Leadership, HR Fundamentals & Team Performance
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  • Leadership styles for hospitality environments
  • Building high-performing teams and accountability systems
  • Communication, delegation, coaching, and follow-up
  • Managing underperformance and difficult behaviors professionally
  • Conflict management between departments and staff
  • Onboarding, training alignment, and competency building
  • Engagement and retention fundamentals in hospitality
  • Exercise: Leadership scenarios + action responses
Day 3
Hotel Finance Essentials & Cost Control
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  • Hotel revenue streams and cost structure overview
  • Reading basic financial statements (high-level understanding)
  • Labor productivity and cost control principles
  • Purchasing, inventory basics, and cost leakage control
  • Budgeting basics and forecasting mindset
  • Profit improvement levers across departments
  • Financial controls and decision-making for administrators
  • Exercise: Identify cost leaks + propose control actions
Day 4
Revenue, Sales, Marketing & Guest Experience Performance
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  • Revenue management concepts and pricing fundamentals
  • Demand factors and forecasting basics
  • Distribution channels and market segmentation overview
  • Sales strategy fundamentals and commercial alignment
  • Marketing basics: brand positioning and digital presence
  • Online reputation and guest feedback management
  • Upselling/cross-selling mindset across departments
  • Exercise: Commercial improvement ideas + quick wins plan
Day 5
Strategy, Quality Management & Performance Excellence
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  • Strategic planning basics for hotels (goals, execution, alignment)
  • SWOT and competitive positioning
  • Quality management systems and continuous improvement
  • Risk, compliance, and crisis readiness fundamentals
  • KPI dashboards: selecting the right indicators and tracking discipline
  • Change management and leading improvements across teams
  • Capstone: 30–60 day hotel improvement action plan (people/process/service/finance)

FAQ

What is Star?

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Star is a licensed Saudi company specialized in professional training and internationally recognized certifications. We aim to equip Saudi talents with the skills required by the labor market in line with Vision 2030.

Are your certifications accredited?

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Yes, our programs are accredited by local authorities such as the Technical and Vocational Training Corporation (TVTC), as well as prestigious international organizations including AHLEI and HRCI.

What fields of training do you offer?

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We provide a wide range of programs in tourism and hospitality, management, human resources, cybersecurity, information technology, and other programs aligned with Saudi Vision 2030.

Are the courses available in person or online?

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We offer flexible learning options: in-person programs across different regions of the Kingdom, as well as online training through accredited e-learning platforms.

How can I register for a training program?

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You can easily register through our official website Training Star under the training programs section, or by contacting our customer service team for guidance.

Are your programs supported by the Human Resources Development Fund (HRDF)?

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Yes, many of our programs are supported by HRDF, providing trainees with free or subsidized training opportunities.

Can companies and organizations benefit from your programs?

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Absolutely. We provide tailored training solutions for both public and private sector organizations, with the option to design customized programs that meet their specific needs.

What is the language of instruction?

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Our courses are delivered in both Arabic and English, depending on the program and the requirements of the certifying body.

How long do the training programs last?

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Program duration varies depending on the type: from short workshops (1–2 days) to advanced professional programs lasting several weeks.

How can I get more information?

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You can visit our official website Training Star, or contact us via phone, email, or through our official social media channels.

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