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CHA®: Certified Hotel Administrator Training And Exam

CHA®: Certified Hotel Administrator Training And Exam

14,950.00 SAR
14,950.00 SAR
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CHA®(Certified Hotel Administrator) is an executive-level hospitality management program designed to strengthen the competencies required to lead hotel operations at a senior level. The training covers core hotel functions, strategic leadership, financial and commercial decision-making, quality management, and performance control—equipping participants to manage cross-department operations, improve profitability, elevate guest experience, and drive sustainable results across the property.

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Who Should Attend?

  • Hotel General Managers and Assistant General Managers
  • Hotel Operations Managers and Executive Committee members
  • Department Heads (Rooms Division, F&B, Engineering, Sales, Finance, HR) preparing for senior leadership
  • Resort / Hospitality Property Managers responsible for multi-department performance
  • Senior supervisors and managers on a leadership track toward hotel administration roles

Key Takeaways

  • Build a clear, end-to-end understanding of hotel operations and how departments connect

  • Strengthen leadership skills to align teams, drive accountability, and improve performance

  • Apply practical financial thinking to control costs, improve margins, and support profitability

  • Understand commercial fundamentals including revenue, sales, marketing, and reputation management

  • Use KPIs and operational dashboards to monitor performance and make faster, smarter decisions

  • Improve guest experience through standards, service recovery, and continuous improvement methods

  • Develop an actionable leadership and operational improvement plan for immediate application

Accredited by

Accredited by

American Hotel & Lodging Institute

AHLEI is a globally recognized leader in hospitality education and professional certification. As the credentialing and training arm of the American Hotel & Lodging Association (AHLA), AHLEI provides industry-relevant learning resources, certifications, and professional development tools that support individuals and organizations across the hospitality sector. With a strong international presence, AHLEI certifications—such as CHS®, CHSP®, CRDE®, CHA®, and others—are widely respected by employers and professionals seeking to enhance their careers and raise service standards in the global hospitality industry.

Cours Outline

Day 1: Financial and Revenue Management
  • The Balance Sheet
  • The Income Statement
  • Operations Budgeting
  • Lease Accounting
  • Technology System Selection
  • Basic Cost Concepts
  • Cost-Volume-Profit Analysis
  • Cost Approaches to Pricing
  • Managing Productivity and Controlling Labor Costs
  • What is Revenue Management
  • Measurement
  • Tactical Revenue Management
  • Strategic Revenue Management
  • E-Commerce
  • Forecasting for Revenue Managers
  • Optimal Channel Mix
Day 2: Hotel Operations
  • Marketing Restaurants and Lounges
  • Determining Food and Beverage Standards
  • Pricing Menu Items
  • Dining Service Styles and Procedures
  • Food Safety Risk Management
  • Selecting Beverage Service Staff
  • Responsible Alcohol Service
  • Reservations
  • Security and the Lodging Industry
  • The Role of Housekeeping
  • The Role, Cost, and Management of Hospitality Facilities
  • Hospitality Facilities Management Tools, Techniques, and Trends
  • Environmental and Sustainability Management
Day 3: Human Resources Management & Leadership
  • Recruitment and Selection
  • Orientation and Socialization
  • Training and Development
  • Supervisory and Management Development
  • Evaluating Employee Performance
  • Turnover, Discipline and Exits
  • Compensation Administration
  • Motivation and Leadership Styles
  • Goal-Setting, Coaching, and Conflict Management
  • Training and Development as an Investment
  • Building High-Performance Teams
  • The Challenge of Diversity
  • Emergency Management and Media Relations
Day 4: Sales, Marketing and Revenue Generation
  • The Marketing Plan
  • Managing the Marketing and Sales Office
  • Personal Sales
  • Internal Marketing and Sales
  • Advertising, Public Relations, and Publicity
Day 5: Proctoring Certification Exam


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