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CME®: Certified Maintenance Employee Training And Exam

CME®: Certified Maintenance Employee Training And Exam

8,900.00 SAR
8,900.00 SAR
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VAT included.

CME® (Certified Maintenance Employee) is an entry-level hospitality maintenance program designed to build essential knowledge and practical workplace discipline for maintenance staff in lodging environments. The training focuses on basic preventive maintenance awareness, safe work practices, guest-impact mindset, work order handling, communication with operations teams, and simple troubleshooting habits—equipping participants to support property reliability, reduce downtime, and maintain guest comfort through professional maintenance practices.

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Who Should Attend?

  • Entry-level maintenance staff in hotels, serviced residences, and resorts
  • New hires joining engineering / maintenance teams
  • Multi-skilled helpers supporting routine repairs and inspections
  • Staff transitioning from non-hospitality maintenance roles into lodging
  • Any employee responsible for basic maintenance tasks and guest-impact areas

Key Takeaways

  • Understand the maintenance role in protecting guest comfort and operations
  • Follow safe work practices and basic hazard awareness
  • Support preventive maintenance routines and reporting discipline
  • Handle work orders correctly with clear communication and documentation
  • Apply basic troubleshooting mindset and escalation rules
  • Coordinate effectively with Front Office, Housekeeping, and Security
  • Maintain professionalism when working in guest areas

Accredited by

Accredited by

American Hotel & Lodging Institute

AHLEI is a globally recognized leader in hospitality education and professional certification. As the credentialing and training arm of the American Hotel & Lodging Association (AHLA), AHLEI provides industry-relevant learning resources, certifications, and professional development tools that support individuals and organizations across the hospitality sector. With a strong international presence, AHLEI certifications—such as CHS®, CHSP®, CRDE®, CHA®, and others—are widely respected by employers and professionals seeking to enhance their careers and raise service standards in the global hospitality industry.

Cours Outline

Day 1
  • Role of maintenance in hospitality operations and guest experience
  • Professional conduct in guest areas (privacy, communication, appearance)
  • Safety basics: PPE awareness, electrical safety basics, slips/trips prevention
  • Basic tools awareness and safe handling habits
  • Preventive maintenance mindset (why it matters, daily routines)
  • Work order / job ticket basics (receive, prioritize, complete, close)
  • Communication standards with Front Office and Housekeeping
  • Basic troubleshooting habits (observe, isolate, report, escalate)
  • Asset care and avoiding repeat failures (reporting root causes)
  • Practical: simple work-order scenarios + safety checklist review
  • Wrap-up: key behaviors checklist + readiness review
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