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CLSO®: Certified Lodging Security Officer Training And Exam

CLSO®: Certified Lodging Security Officer Training And Exam

10,675.00 SAR
10,675.00 SAR
Sale Sold out
VAT included.

CLSO® (Certified Lodging Security Officer) is an operational-level hospitality security program designed to build the essential skills required for security officers in lodging environments. The training focuses on daily security duties such as patrol standards, access control, guest and staff safety support, incident response, communication protocols, report writing, and emergency awareness—equipping officers to maintain a safe, professional, and guest-friendly environment while protecting people, property assets, and hotel operations.

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Who Should Attend?

  • Hotel security officers and new security team members
  • Loss prevention staff supporting lodging operations
  • Security guards working in hotels, serviced apartments, and resorts
  • Staff moving into a security officer role or transitioning from another sector
  • Security personnel who need standardized lodging security practices

Key Takeaways

  • Perform security patrols and access control professionally and consistently
  • Communicate clearly and follow escalation procedures during incidents
  • Respond to common hotel incidents with the right priorities and professionalism
  • Write accurate, objective security reports and maintain proper documentation
  • Support guest experience with a calm, service-minded security presence
  • Apply basic emergency awareness and safety procedures in lodging settings
  • Build personal readiness and discipline for shift-based security operations

Accredited by

Accredited by

American Hotel & Lodging Institute

AHLEI is a globally recognized leader in hospitality education and professional certification. As the credentialing and training arm of the American Hotel & Lodging Association (AHLA), AHLEI provides industry-relevant learning resources, certifications, and professional development tools that support individuals and organizations across the hospitality sector. With a strong international presence, AHLEI certifications—such as CHS®, CHSP®, CRDE®, CHA®, and others—are widely respected by employers and professionals seeking to enhance their careers and raise service standards in the global hospitality industry.

Cours Outline

Day 1
Security Officer Role & Daily Security Duties
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  • Role of a lodging security officer and code of conduct
  • Hospitality security mindset: safety with professional guest service
  • Shift routines: briefing, handover, logs, communication standards
  • Patrol basics: routes, frequency, checkpoints, documentation
  • Access control fundamentals (staff, guests, visitors, contractors, deliveries)
  • Restricted areas awareness and control points
  • CCTV awareness basics and reporting observations
  • Professional appearance, presence, and guest interaction standards
  • Exercise: patrol checklist + shift log practice
Day 2
Incident Response, Communication & Reporting
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  • Common incident types in lodging (theft, disturbance, unauthorized access, lost & found)
  • Response priorities: safety first, secure area, report, escalate
  • Communication protocol: who to call and when
  • De-escalation basics for guest and staff situations
  • Handling suspicious behavior and reporting discipline
  • Report writing basics: objective language, facts, time, location, witnesses
  • Evidence awareness basics (do not disturb, protect confidentiality)
  • Coordination with Front Office and Operations during incidents
  • Exercise: incident scenarios + report writing practice
Day 3
Emergency Awareness, Safety & Readiness
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  • Emergency awareness: fire basics, evacuation awareness, medical emergency support
  • Safety basics: hazard spotting and preventive reporting
  • Crowd control basics during busy times and events
  • Lost & found procedure basics and guest privacy awareness
  • Working with supervisors and following SOPs under pressure

FAQ

What is Star?

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Star is a licensed Saudi company specialized in professional training and internationally recognized certifications. We aim to equip Saudi talents with the skills required by the labor market in line with Vision 2030.

Are your certifications accredited?

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Yes, our programs are accredited by local authorities such as the Technical and Vocational Training Corporation (TVTC), as well as prestigious international organizations including AHLEI and HRCI.

What fields of training do you offer?

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We provide a wide range of programs in tourism and hospitality, management, human resources, cybersecurity, information technology, and other programs aligned with Saudi Vision 2030.

Are the courses available in person or online?

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We offer flexible learning options: in-person programs across different regions of the Kingdom, as well as online training through accredited e-learning platforms.

How can I register for a training program?

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You can easily register through our official website Training Star under the training programs section, or by contacting our customer service team for guidance.

Are your programs supported by the Human Resources Development Fund (HRDF)?

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Yes, many of our programs are supported by HRDF, providing trainees with free or subsidized training opportunities.

Can companies and organizations benefit from your programs?

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Absolutely. We provide tailored training solutions for both public and private sector organizations, with the option to design customized programs that meet their specific needs.

What is the language of instruction?

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Our courses are delivered in both Arabic and English, depending on the program and the requirements of the certifying body.

How long do the training programs last?

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Program duration varies depending on the type: from short workshops (1–2 days) to advanced professional programs lasting several weeks.

How can I get more information?

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You can visit our official website Training Star, or contact us via phone, email, or through our official social media channels.

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