CLSD®:Certified Lodging Security Director Training And Exam
CLSD®:Certified Lodging Security Director Training And Exam
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10,672.00 SAR
Regular price
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10,672.00 SAR
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CLSD®(Certified Lodging Security Director) is a leadership-focused program designed for security directors and senior hotel security leaders responsible for protecting guests, staff, assets, and hotel operations. The training covers security governance, risk assessment, incident management, emergency preparedness, coordination with hotel departments, compliance awareness, investigations basics, and security performance monitoring—equipping participants to lead a proactive security culture while ensuring a safe, professional hospitality environment.
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Who Should Attend?
Key Takeaways
Accredited by
American Hotel & Lodging Institute
Cours Outline
Day 1
Security Leadership & Hospitality Security Fundamentals
- Role of the Lodging Security Director and leadership responsibilities
- Security governance: policies, procedures, and command structure
- Hospitality security mindset: guest safety with professional service approach
- Security risk areas in hotels (public areas, back-of-house, rooms, events)
- Access control basics (guests, visitors, staff, contractors)
- Patrol strategy and visible deterrence standards
- Shift briefings, handovers, and reporting discipline
- Coordination with hotel leadership and department heads
- Exercise: property risk mapping (hot spots + controls)
Day 2
Risk Assessment, Prevention & Security Operations Control
- Risk assessment methodology (identify, evaluate, mitigate)
- Threat categories: theft, violence, unauthorized access, fraud, vandalism
- Prevention planning: physical controls, procedures, awareness
- CCTV operations basics and monitoring discipline
- Key control procedures (master keys, restricted areas, asset rooms)
- Crowd control principles for hotel areas and events
- Managing contractors and deliveries safely
- Staff awareness and security briefing programs
- Exercise: build a risk mitigation checklist by area
Day 3
Incident Management, Investigations & Documentation
- Incident classification and response priorities
- Incident reporting standards and documentation quality
- Evidence awareness and basic investigation steps (concept level)
- Handling theft and loss incidents professionally
- Guest and staff conflict management support
- Working with local authorities (when and how to escalate)
- Protecting confidentiality and reputational risk
- Post-incident review and corrective action planning
- Exercise: incident report writing + response decision simulation
Day 4
Emergency Preparedness, Compliance & Performance KPIs
- Emergency readiness: roles, responsibilities, and response structure
- Fire safety awareness and evacuation coordination basics
- Medical emergencies and guest assistance protocols
- Crisis communication coordination (internal + guest messaging alignment)
- Safety compliance mindset and audit preparation
- Training drills planning and execution (table-top + practical)
- Security KPIs (incident trends, response time, audit results, losses)
- Continuous improvement and action plan development
- Capstone: 30–60 day security improvement plan + readiness checklist
- Wrap-up: review + Q&A