CHM®: Certified Hospitality Manager Training And Exam

Name: CHM®: Certified Hospitality Manager Training And Exam
Brand: AHLEI
SKU: 63-637-13-70-10-01-EN
Price: 13800.00 SAR
Availability: InStock

13,800.00 SAR

~~13,800.00 SAR~~ 13,800.00 SAR

Sale Sold out

VAT included.

CHM®(Certified Hospitality Manager) is a management-level hospitality program designed to strengthen the skills required to lead daily hotel operations effectively. The training focuses on operational leadership, service quality, team management, problem-solving, and performance control—helping managers improve guest satisfaction, operational efficiency, and departmental results through consistent standards and practical decision-making.

Quantity

Select the training option to display the coach information.

View full details

Who Should Attend?

Department Managers in hotels (Front Office, Housekeeping, F&B, Engineering, etc.)
Assistant Managers and Senior Supervisors preparing for promotion
Operations-focused HR or Training leaders supporting hotel performance
Owners/Managers of small-to-mid hospitality businesses

Key Takeaways

Understand how hotel departments operate and work together
Strengthen leadership, communication, and team management skills
Improve guest experience through service standards and recovery techniques
Learn essential finance basics (revenue, cost control, productivity)
Apply KPI thinking to real operational decisions and improvement plans

Accredited by

American Hotel & Lodging Institute

AHLEI is a globally recognized leader in hospitality education and professional certification. As the credentialing and training arm of the American Hotel & Lodging Association (AHLA), AHLEI provides industry-relevant learning resources, certifications, and professional development tools that support individuals and organizations across the hospitality sector. With a strong international presence, AHLEI certifications—such as CHS®, CHSP®, CRDE®, CHA®, and others—are widely respected by employers and professionals seeking to enhance their careers and raise service standards in the global hospitality industry.

Cours Outline

Day 1

Hotel Operations & Service Foundations

Hotel structure and key departments (Rooms, F&B, Engineering, Sales, Finance, HR)
Roles and responsibilities of a hospitality manager
End-to-end guest journey and key touchpoints
Service standards and consistency (SOPs basics)
Internal service culture (cross-department collaboration)
Shift handover best practices and daily briefings
Basic problem-solving in daily operations
Guest expectations and service personalization basics
Handling common service gaps (speed, accuracy, attitude)
Complaint handling framework (listen, apologize, solve, follow-up)
Service recovery basics and turning issues into loyalty
Practical: guest journey mapping + quick-win improvements list

Day 2

Leadership, People Management & Performance

Leadership styles in hospitality (situational approach)
Setting expectations and accountability
Communication skills for managers (clear, direct, respectful)
Delegation and task follow-up
Coaching vs. supervision (when to use each)
Motivating teams and recognition practices
Managing underperformance (simple performance conversations)
Handling conflict between team members
Managing difficult staff behavior professionally
Building a positive work culture and engagement
Basic training approach for new staff (onboarding essentials)
Creating and using checklists for operational quality
Practical: role-play (staff issue + guest complaint) + feedback

Day 3

Finance Basics, KPIs & Action Planning

Revenue basics (what drives hotel income)
Cost control mindset (where costs leak)
Productivity basics (hours, staffing efficiency)
Understanding departmental budgets (simple view)
Key hotel KPIs overview (operational + service)
Basic Rooms KPIs (Occupancy, ADR, RevPAR — concept level)
Department KPIs examples (F&B cost %, labor productivity, guest scores)
Quality metrics (guest satisfaction, complaints, audit results)
Decision-making using data (simple daily/weekly view)

FAQ

What is Star?

Star is a licensed Saudi company specialized in professional training and internationally recognized certifications. We aim to equip Saudi talents with the skills required by the labor market in line with Vision 2030.

Are your certifications accredited?

Yes, our programs are accredited by local authorities such as the Technical and Vocational Training Corporation (TVTC), as well as prestigious international organizations including AHLEI and HRCI.

What fields of training do you offer?

We provide a wide range of programs in tourism and hospitality, management, human resources, cybersecurity, information technology, and other programs aligned with Saudi Vision 2030.

Are the courses available in person or online?

We offer flexible learning options: in-person programs across different regions of the Kingdom, as well as online training through accredited e-learning platforms.

How can I register for a training program?

You can easily register through our official website Training Star under the training programs section, or by contacting our customer service team for guidance.

Are your programs supported by the Human Resources Development Fund (HRDF)?

Yes, many of our programs are supported by HRDF, providing trainees with free or subsidized training opportunities.

Can companies and organizations benefit from your programs?

Absolutely. We provide tailored training solutions for both public and private sector organizations, with the option to design customized programs that meet their specific needs.

What is the language of instruction?

Our courses are delivered in both Arabic and English, depending on the program and the requirements of the certifying body.

How long do the training programs last?

Program duration varies depending on the type: from short workshops (1–2 days) to advanced professional programs lasting several weeks.

How can I get more information?

You can visit our official website Training Star, or contact us via phone, email, or through our official social media channels.

CHM®: Certified Hospitality Manager Training And Exam