Who Should Attend?
Key Takeaways
Accredited by
American Hotel & Lodging Institute
Cours Outline
Day 1
Facilities Leadership & Operational Control
- Role of the Facilities Executive in hospitality operations
- Engineering department structure and responsibilities
- Integration with Front Office, Housekeeping, and F&B
- Guest comfort systems (HVAC, lighting, water, elevators)
- Daily maintenance routines and reporting
- Handling urgent breakdowns and escalation procedures
- Service mindset in technical operations
- Asset overview and lifecycle thinking
- Exercise: facilities workflow mapping + risk point identification
Day 2
Preventive Maintenance & Asset Management
- Preventive vs corrective maintenance concepts
- Creating and managing maintenance schedules
- Equipment inspection routines and documentation
- Asset registers and tracking systems
- Extending asset life through proper care
- Managing contractors and service providers
- Spare parts planning and storage basics
- Downtime reduction strategies
- Exercise: preventive maintenance plan design
Day 3
Cost Control, Energy Management & Budget Awareness
- Cost drivers in facilities operations
- Utilities management (electricity, water, gas) basics
- Energy-saving practices and efficiency improvements
- Maintenance budgeting fundamentals
- Repair vs replacement decision thinking
- Controlling spare parts and consumables costs
- Tracking expenses and identifying cost leaks
- Sustainability awareness in hospitality facilities
- Exercise: cost-saving opportunity identification
Day 4
Safety, Compliance, KPIs & Continuous Improvement
- Safety management fundamentals (staff and guest protection)
- Fire safety systems and emergency readiness basics
- Compliance standards and inspection mindset
- Risk assessment and hazard prevention
- Maintenance KPIs (response time, downtime, cost, reliability)
- Reporting routines and performance tracking
- Continuous improvement approach for facilities operations
- Building a 30–60 day facilities improvement plan
- Final case study: solving facility performance challenges
- Wrap-up: review + readiness checklist
