Who Should Attend?
Key Takeaways
Accredited by
American Hotel & Lodging Institute
Cours Outline
Day 1
Foundations of Hospitality Education & Instructional Role
- Role of the hospitality educator (teaching vs training vs coaching)
- Adult learning principles and learner motivation
- Competency-based education in hospitality (workplace relevance)
- Aligning learning with standards, job roles, and industry expectations
- Creating a positive learning environment and educator professionalism
- Communication, presence, and credibility in delivery
- Using real hospitality examples and case scenarios effectively
- Exercise: identify learner profiles + learning barriers and solutions
Day 2
Instructional Design: Outcomes, Structure & Materials
- Training needs and learning gap identification
- Writing clear learning outcomes (measurable objectives)
- Structuring lessons (opening, content, practice, review)
- Lesson planning techniques (time blocks and activity selection)
- Designing learning activities (discussion, role-play, case study, simulations)
- Creating learning materials (slides, handouts, job aids)
- Planning for different learning levels and mixed groups
- Exercise: build a lesson plan for a hospitality topic
Day 3
Delivery Excellence, Engagement & Classroom Management
- Interactive delivery methods and facilitation skills
- Asking effective questions and managing participation
- Managing challenging learners and difficult classroom situations
- Micro-teaching skills and presentation improvement
- Using technology in teaching (simple tools, blended learning basics)
- Managing time, pacing, and energy in sessions
- Providing constructive feedback and coaching during learning
- Exercise: micro-teaching practice + peer feedback
Day 4
Assessment, Evaluation & Quality Assurance
- Assessment types: knowledge vs skills vs behavior
- Designing practical assessments (checklists, role-plays, demonstrations)
- Rubrics and scoring consistency
- Feedback methods and remediation planning
- Measuring learning effectiveness (Kirkpatrick concept level + practical approach)
- Collecting learner feedback and improving content/delivery
- Academic quality basics: documentation, compliance, and reporting
- Capstone: develop an educator improvement plan + assessment toolkit
- Wrap-up: review + readiness checklist
