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CRDE®: Certified Rooms Division Executive Training And Exam

CRDE®: Certified Rooms Division Executive Training And Exam

11,550.00 SAR
11,550.00 SAR
Sale Sold out
VAT included.

CRDE®(Certified Rooms Division Executive) is a specialized hospitality program focused on leading the Rooms Division at a management level by integrating Front Office, Housekeeping, and overall guest journey control. The training strengthens operational leadership, service quality management, interdepartmental coordination, staffing and productivity control, and performance measurement—equipping participants to improve guest satisfaction, operational efficiency, and Rooms Division results through structured planning and consistent standards.

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Who Should Attend?

  • Rooms Division Managers and Assistant Rooms Division Managers
  • Front Office Managers, Housekeeping Managers, and their deputies
  • Guest Services / Duty Managers aiming to move into Rooms leadership
  • Operations Managers overseeing Rooms performance
  • Senior Supervisors in Front Office or Housekeeping preparing for management roles

Key Takeaways

  • Strengthen Rooms Division leadership across Front Office and Housekeeping
  • Improve guest journey control from pre-arrival to post-departure
  • Apply consistent SOPs, service standards, and quality routines
  • Control staffing, scheduling, productivity, and operational costs in Rooms
  • Handle complaints effectively using service recovery techniques
  • Build strong coordination with Engineering, Security, and F&B to protect guest experience
  • Use Rooms KPIs to diagnose issues and drive measurable improvement

Accredited by

Accredited by

American Hotel & Lodging Institute

AHLEI is a globally recognized leader in hospitality education and professional certification. As the credentialing and training arm of the American Hotel & Lodging Association (AHLA), AHLEI provides industry-relevant learning resources, certifications, and professional development tools that support individuals and organizations across the hospitality sector. With a strong international presence, AHLEI certifications—such as CHS®, CHSP®, CRDE®, CHA®, and others—are widely respected by employers and professionals seeking to enhance their careers and raise service standards in the global hospitality industry.

Cours Outline

Day 1
Rooms Division Leadership & Guest Journey Control
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  • Rooms Division structure and leadership responsibilities
  • Front Office + Housekeeping integration: how to prevent gaps
  • Guest journey stages (pre-arrival, arrival, in-house, departure, post-stay)
  • Service standards and brand consistency in Rooms operations
  • Daily operational routines: briefings, handovers, escalation paths
  • Managing peak times and high-traffic moments (check-in/check-out)
  • Interdepartmental coordination: Engineering, Security, F&B, Sales
  • Exercise: guest journey mapping + failure-point identification
Day 2
Front Office Operations Excellence
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  • Front Office core functions: reservations support, reception, cashiering, concierge basics
  • Check-in and check-out excellence: speed, accuracy, professionalism
  • Handling special requests and VIP treatment basics
  • Managing queues and guest flow
  • Guest complaint handling at the desk: service recovery steps
  • Communication standards: phone etiquette, email tone, guest-facing language
  • Managing overbooking/room assignment challenges (concept level)
  • Managing shift performance: tasks, roles, tracking completion
  • Exercise: FO scenarios role-play (complaints, delays, special cases)
Day 3
Housekeeping Operations & Quality Management
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  • Housekeeping organization and key roles
  • Cleaning standards and inspection discipline
  • Room status coordination and communication with Front Office
  • Lost & found control and guest privacy basics
  • Linen and amenities control (quality + cost awareness)
  • Productivity basics: scheduling, workload planning, room attendant efficiency
  • Handling guest issues in-room (service delivery and escalation)
  • Preventing quality defects: repeat issues and root causes
  • Exercise: quality checklist design + defect prevention actions
Day 4
Performance, Staffing, Costs & Continuous Improvement
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  • Rooms Division KPIs overview (quality, speed, satisfaction, productivity)
  • Tracking guest feedback and using it to improve operations
  • Staffing and scheduling: right people, right time (forecast mindset)
  • Cost control in Rooms: supplies, linen, rework, labor efficiency
  • Service recovery management and follow-up discipline
  • Audit mindset: how to maintain consistency every day
  • Building a 30–60 day improvement plan for Rooms performance
  • Final case st

FAQ

What is Star?

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Star is a licensed Saudi company specialized in professional training and internationally recognized certifications. We aim to equip Saudi talents with the skills required by the labor market in line with Vision 2030.

Are your certifications accredited?

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Yes, our programs are accredited by local authorities such as the Technical and Vocational Training Corporation (TVTC), as well as prestigious international organizations including AHLEI and HRCI.

What fields of training do you offer?

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We provide a wide range of programs in tourism and hospitality, management, human resources, cybersecurity, information technology, and other programs aligned with Saudi Vision 2030.

Are the courses available in person or online?

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We offer flexible learning options: in-person programs across different regions of the Kingdom, as well as online training through accredited e-learning platforms.

How can I register for a training program?

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You can easily register through our official website Training Star under the training programs section, or by contacting our customer service team for guidance.

Are your programs supported by the Human Resources Development Fund (HRDF)?

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Yes, many of our programs are supported by HRDF, providing trainees with free or subsidized training opportunities.

Can companies and organizations benefit from your programs?

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Absolutely. We provide tailored training solutions for both public and private sector organizations, with the option to design customized programs that meet their specific needs.

What is the language of instruction?

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Our courses are delivered in both Arabic and English, depending on the program and the requirements of the certifying body.

How long do the training programs last?

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Program duration varies depending on the type: from short workshops (1–2 days) to advanced professional programs lasting several weeks.

How can I get more information?

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You can visit our official website Training Star, or contact us via phone, email, or through our official social media channels.

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