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CRDE®: Certified Rooms Division Executive Training And Exam

CRDE®: Certified Rooms Division Executive Training And Exam

11,550.00 SAR
11,550.00 SAR
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VAT included.

CRDE®(Certified Rooms Division Executive) is a specialized hospitality program focused on leading the Rooms Division at a management level by integrating Front Office, Housekeeping, and overall guest journey control. The training strengthens operational leadership, service quality management, interdepartmental coordination, staffing and productivity control, and performance measurement—equipping participants to improve guest satisfaction, operational efficiency, and Rooms Division results through structured planning and consistent standards.

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Who Should Attend?

  • Rooms Division Managers and Assistant Rooms Division Managers
  • Front Office Managers, Housekeeping Managers, and their deputies
  • Guest Services / Duty Managers aiming to move into Rooms leadership
  • Operations Managers overseeing Rooms performance
  • Senior Supervisors in Front Office or Housekeeping preparing for management roles

Key Takeaways

  • Strengthen Rooms Division leadership across Front Office and Housekeeping
  • Improve guest journey control from pre-arrival to post-departure
  • Apply consistent SOPs, service standards, and quality routines
  • Control staffing, scheduling, productivity, and operational costs in Rooms
  • Handle complaints effectively using service recovery techniques
  • Build strong coordination with Engineering, Security, and F&B to protect guest experience
  • Use Rooms KPIs to diagnose issues and drive measurable improvement

Accredited by

Accredited by

American Hotel & Lodging Institute

AHLEI is a globally recognized leader in hospitality education and professional certification. As the credentialing and training arm of the American Hotel & Lodging Association (AHLA), AHLEI provides industry-relevant learning resources, certifications, and professional development tools that support individuals and organizations across the hospitality sector. With a strong international presence, AHLEI certifications—such as CHS®, CHSP®, CRDE®, CHA®, and others—are widely respected by employers and professionals seeking to enhance their careers and raise service standards in the global hospitality industry.

Cours Outline

Day 1
  • Rooms Division structure and leadership responsibilities
  • Front Office + Housekeeping integration: how to prevent gaps
  • Guest journey stages (pre-arrival, arrival, in-house, departure, post-stay)
  • Service standards and brand consistency in Rooms operations
  • Daily operational routines: briefings, handovers, escalation paths
  • Managing peak times and high-traffic moments (check-in/check-out)
  • Interdepartmental coordination: Engineering, Security, F&B, Sales
  • Exercise: guest journey mapping + failure-point identification
Day 2
  • Front Office core functions: reservations support, reception, cashiering, concierge basics
  • Check-in and check-out excellence: speed, accuracy, professionalism
  • Handling special requests and VIP treatment basics
  • Managing queues and guest flow
  • Guest complaint handling at the desk: service recovery steps
  • Communication standards: phone etiquette, email tone, guest-facing language
  • Managing overbooking/room assignment challenges (concept level)
  • Managing shift performance: tasks, roles, tracking completion
  • Exercise: FO scenarios role-play (complaints, delays, special cases)
Day 3
  • Housekeeping organization and key roles
  • Cleaning standards and inspection discipline
  • Room status coordination and communication with Front Office
  • Lost & found control and guest privacy basics
  • Linen and amenities control (quality + cost awareness)
  • Productivity basics: scheduling, workload planning, room attendant efficiency
  • Handling guest issues in-room (service delivery and escalation)
  • Preventing quality defects: repeat issues and root causes
  • Exercise: quality checklist design + defect prevention actions
Day 4
  • Rooms Division KPIs overview (quality, speed, satisfaction, productivity)
  • Tracking guest feedback and using it to improve operations
  • Staffing and scheduling: right people, right time (forecast mindset)
  • Cost control in Rooms: supplies, linen, rework, labor efficiency
  • Service recovery management and follow-up discipline
  • Audit mindset: how to maintain consistency every day
  • Building a 30–60 day improvement plan for Rooms performance
  • Final case st
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