CRS®: Certified Restaurant Server Training And Exam

Name: CRS®: Certified Restaurant Server Training And Exam
Brand: AHLEI
SKU: 51-514-13-53-10-04-EN
Price: 5345.00 SAR
Availability: InStock

5,345.00 SAR

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CRS® (Certified Restaurant Server) is a hospitality service program designed to build the essential professional skills required for restaurant service staff. The training focuses on service standards, guest interaction, order taking, menu knowledge, upselling, service sequencing, hygiene and safety, complaint handling, teamwork, and cashiering basics—equipping participants to deliver consistent, high-quality dining experiences that improve guest satisfaction and support restaurant revenue.

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Who Should Attend?

Restaurant servers and waiters/waitresses in hotels and restaurants
New service staff needing structured service standards training
Banquet or outlet service team members moving into restaurant service roles
Hospitality trainees preparing for food service positions
Service staff needing refresher training to improve consistency and guest handling

Key Takeaways

Deliver professional, consistent table service using standard service sequences
Improve guest communication, confidence, and service etiquette
Take accurate orders and coordinate effectively with kitchen and bar
Strengthen menu knowledge and apply practical upselling techniques
Handle guest complaints using service recovery steps
Maintain hygiene, safety, and professional appearance standards
Work efficiently as a team while managing time and multiple tables

Accredited by

American Hotel & Lodging Institute

AHLEI is a globally recognized leader in hospitality education and professional certification. As the credentialing and training arm of the American Hotel & Lodging Association (AHLA), AHLEI provides industry-relevant learning resources, certifications, and professional development tools that support individuals and organizations across the hospitality sector. With a strong international presence, AHLEI certifications—such as CHS®, CHSP®, CRDE®, CHA®, and others—are widely respected by employers and professionals seeking to enhance their careers and raise service standards in the global hospitality industry.

Cours Outline

Day 1

Service Fundamentals & Professional Standards

Role of a restaurant server and service mindset
Professional appearance, grooming, and etiquette
Restaurant setup basics (stations, sections, side stations)
Table setting standards and mise en place for service
Guest greeting standards and first impression control
Understanding guest needs and service personalization basics
Basic dining terminology and service language
Hygiene basics for service staff (hands, surfaces, contamination prevention)
Service flow overview: from seating to farewell
Exercise: greeting practice + table setup checklist

Day 2

Order Taking, Menu Knowledge & Coordination

Menu knowledge framework (ingredients, preparation, allergens awareness)
Explaining menu items clearly and confidently
Suggestive selling and upselling (ethical, guest-focused)
Order-taking accuracy standards (repeat-back discipline)
POS / order transmission basics (concept level)
Coordination with kitchen and bar (timing and communication)
Handling special requests and substitutions properly
Managing delays and setting guest expectations
Beverage service basics (non-alcoholic focus if needed)
Exercise: order-taking role-play + upselling scenarios

Day 3

Service Sequence Excellence & Guest Experience Control

Full service sequence standards (steps of service)
Managing multiple tables and prioritization
Service timing: pacing the meal and controlling guest flow
Delivering food and beverage professionally (temperature, presentation awareness)
Checking back and service recovery at the table
Handling complaints and difficult guests (de-escalation basics)
Teamwork: runners, bussers, hosts, and kitchen coordination
Clearing, resetting, and table turn basics
Exercise: full service simulation (arrival to payment)

Day 4

Quality, Safety, Cash Handling & Performance Readiness

Food safety awareness for servers (cross-contamination, allergens, hot items)
Safety basics (slips/trips, carrying, glassware handling)
Handling guest incidents and escalation rules
Cash handling basics and billing accuracy
Check presentation standards and closing the experience
Managing guest feedback and encouraging return visits
KPI awareness for servers (guest feedback, accuracy, speed, upselling, table turns)
Professional discipline: punctuality, reliability, teamwork
Practical assessment: service scenario + checklist evaluation
Wrap-up: review + readiness checklist

FAQ

What is Star?

Star is a licensed Saudi company specialized in professional training and internationally recognized certifications. We aim to equip Saudi talents with the skills required by the labor market in line with Vision 2030.

Are your certifications accredited?

Yes, our programs are accredited by local authorities such as the Technical and Vocational Training Corporation (TVTC), as well as prestigious international organizations including AHLEI and HRCI.

What fields of training do you offer?

We provide a wide range of programs in tourism and hospitality, management, human resources, cybersecurity, information technology, and other programs aligned with Saudi Vision 2030.

Are the courses available in person or online?

We offer flexible learning options: in-person programs across different regions of the Kingdom, as well as online training through accredited e-learning platforms.

How can I register for a training program?

You can easily register through our official website Training Star under the training programs section, or by contacting our customer service team for guidance.

Are your programs supported by the Human Resources Development Fund (HRDF)?

Yes, many of our programs are supported by HRDF, providing trainees with free or subsidized training opportunities.

Can companies and organizations benefit from your programs?

Absolutely. We provide tailored training solutions for both public and private sector organizations, with the option to design customized programs that meet their specific needs.

What is the language of instruction?

Our courses are delivered in both Arabic and English, depending on the program and the requirements of the certifying body.

How long do the training programs last?

Program duration varies depending on the type: from short workshops (1–2 days) to advanced professional programs lasting several weeks.

How can I get more information?

You can visit our official website Training Star, or contact us via phone, email, or through our official social media channels.

CRS®: Certified Restaurant Server Training And Exam