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CLSS®: Certified Lodging Security Supervisor

CLSS®: Certified Lodging Security Supervisor

4,830.00 SAR
4,830.00 SAR
Sale Sold out
VAT included.

CLSS® (Certified Lodging Security Supervisor) is a supervisory-level hospitality security program designed to build practical skills for leading daily security operations in lodging environments. The training focuses on supervising patrol and access control, incident response, report writing, coordination with hotel departments, conflict handling, emergency readiness, and basic risk prevention—equipping supervisors to maintain a safe, professional, and guest-friendly environment while protecting people, assets, and operations.

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Who Should Attend?

  • Security Supervisors and Senior Security Officers in hotels and lodging properties
  • Shift Leaders responsible for patrol teams and incident response
  • Safety and loss prevention staff supporting hotel operations
  • Security team members preparing for a supervisory role
  • Operations leaders who supervise security performance and readiness

Key Takeaways

  • Supervise daily security operations with clear routines and accountability
  • Apply access control, patrol standards, and preventive security practices
  • Respond to incidents professionally with proper escalation and documentation
  • Improve report writing quality and incident documentation discipline
  • Strengthen coordination with Front Office, Engineering, Housekeeping, and HR
  • Support emergency preparedness and basic crisis response procedures
  • Track security performance using simple KPIs and daily logs

Accredited by

Accredited by

American Hotel & Lodging Institute

AHLEI is a globally recognized leader in hospitality education and professional certification. As the credentialing and training arm of the American Hotel & Lodging Association (AHLA), AHLEI provides industry-relevant learning resources, certifications, and professional development tools that support individuals and organizations across the hospitality sector. With a strong international presence, AHLEI certifications—such as CHS®, CHSP®, CRDE®, CHA®, and others—are widely respected by employers and professionals seeking to enhance their careers and raise service standards in the global hospitality industry.

Cours Outline

Day 1
  • Role of a lodging security supervisor (responsibilities and leadership)
  • Hospitality security mindset (professional, guest-friendly presence)
  • Daily security routines: briefings, handovers, shift planning
  • Patrol standards: routes, frequency, visibility, documentation
  • Access control basics (staff, guests, visitors, contractors, deliveries)
  • Key control basics (restricted areas, master keys awareness, key logs)
  • CCTV basics and monitoring discipline (supervisor oversight level)
  • Coordination with Front Office and Operations for guest-related issues
  • Exercise: create a shift plan + patrol checklist
Day 2
  • Incident types and response priorities
  • Escalation protocols and communication standards
  • Incident reporting: what to record, how to write clearly and objectively
  • Evidence awareness basics (preserve facts, protect confidentiality)
  • Handling theft/loss incidents (process and professionalism)
  • Managing guest conflicts and staff disputes (de-escalation basics)
  • Crowd control fundamentals during events and busy periods
  • Working with other departments during incidents
  • Exercise: incident scenario drills + report writing practice
Day 3
  • Emergency response basics (fire, medical, evacuation awareness)
  • Supervisor responsibilities during emergencies (roles and coordination)
  • Safety awareness: hazard spotting and preventive action
  • Risk prevention routines (hot spots, repeat incidents, corrective actions)
  • Training and briefing security staff (short daily brief approach)
  • Security KPIs for supervisors (response time, incident trends, patrol completion)
  • Daily log discipline and follow-up tracking
  • Capstone: 30-day security improvement plan (people + process + readiness)
  • Wrap-up: review + readiness checklist
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