CLSS®: Certified Lodging Security Supervisor

Name: CLSS®: Certified Lodging Security Supervisor
Brand: AHLEI
SKU: 64-643-13-71-10-01
Price: 4830.00 SAR
Availability: InStock

4,830.00 SAR

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VAT included.

CLSS® (Certified Lodging Security Supervisor) is a supervisory-level hospitality security program designed to build practical skills for leading daily security operations in lodging environments. The training focuses on supervising patrol and access control, incident response, report writing, coordination with hotel departments, conflict handling, emergency readiness, and basic risk prevention—equipping supervisors to maintain a safe, professional, and guest-friendly environment while protecting people, assets, and operations.

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Who Should Attend?

Security Supervisors and Senior Security Officers in hotels and lodging properties
Shift Leaders responsible for patrol teams and incident response
Safety and loss prevention staff supporting hotel operations
Security team members preparing for a supervisory role
Operations leaders who supervise security performance and readiness

Key Takeaways

Supervise daily security operations with clear routines and accountability
Apply access control, patrol standards, and preventive security practices
Respond to incidents professionally with proper escalation and documentation
Improve report writing quality and incident documentation discipline
Strengthen coordination with Front Office, Engineering, Housekeeping, and HR
Support emergency preparedness and basic crisis response procedures
Track security performance using simple KPIs and daily logs

Accredited by

American Hotel & Lodging Institute

AHLEI is a globally recognized leader in hospitality education and professional certification. As the credentialing and training arm of the American Hotel & Lodging Association (AHLA), AHLEI provides industry-relevant learning resources, certifications, and professional development tools that support individuals and organizations across the hospitality sector. With a strong international presence, AHLEI certifications—such as CHS®, CHSP®, CRDE®, CHA®, and others—are widely respected by employers and professionals seeking to enhance their careers and raise service standards in the global hospitality industry.

Cours Outline

Day 1

Supervisory Role & Daily Security Operations

Role of a lodging security supervisor (responsibilities and leadership)
Hospitality security mindset (professional, guest-friendly presence)
Daily security routines: briefings, handovers, shift planning
Patrol standards: routes, frequency, visibility, documentation
Access control basics (staff, guests, visitors, contractors, deliveries)
Key control basics (restricted areas, master keys awareness, key logs)
CCTV basics and monitoring discipline (supervisor oversight level)
Coordination with Front Office and Operations for guest-related issues
Exercise: create a shift plan + patrol checklist

Day 2

Incident Response, Documentation & Conflict Handling

Incident types and response priorities
Escalation protocols and communication standards
Incident reporting: what to record, how to write clearly and objectively
Evidence awareness basics (preserve facts, protect confidentiality)
Handling theft/loss incidents (process and professionalism)
Managing guest conflicts and staff disputes (de-escalation basics)
Crowd control fundamentals during events and busy periods
Working with other departments during incidents
Exercise: incident scenario drills + report writing practice

Day 3

Emergency Readiness, Risk Prevention & Performance Control

Emergency response basics (fire, medical, evacuation awareness)
Supervisor responsibilities during emergencies (roles and coordination)
Safety awareness: hazard spotting and preventive action
Risk prevention routines (hot spots, repeat incidents, corrective actions)
Training and briefing security staff (short daily brief approach)
Security KPIs for supervisors (response time, incident trends, patrol completion)
Daily log discipline and follow-up tracking
Capstone: 30-day security improvement plan (people + process + readiness)
Wrap-up: review + readiness checklist

FAQ

What is Star?

Star is a licensed Saudi company specialized in professional training and internationally recognized certifications. We aim to equip Saudi talents with the skills required by the labor market in line with Vision 2030.

Are your certifications accredited?

Yes, our programs are accredited by local authorities such as the Technical and Vocational Training Corporation (TVTC), as well as prestigious international organizations including AHLEI and HRCI.

What fields of training do you offer?

We provide a wide range of programs in tourism and hospitality, management, human resources, cybersecurity, information technology, and other programs aligned with Saudi Vision 2030.

Are the courses available in person or online?

We offer flexible learning options: in-person programs across different regions of the Kingdom, as well as online training through accredited e-learning platforms.

How can I register for a training program?

You can easily register through our official website Training Star under the training programs section, or by contacting our customer service team for guidance.

Are your programs supported by the Human Resources Development Fund (HRDF)?

Yes, many of our programs are supported by HRDF, providing trainees with free or subsidized training opportunities.

Can companies and organizations benefit from your programs?

Absolutely. We provide tailored training solutions for both public and private sector organizations, with the option to design customized programs that meet their specific needs.

What is the language of instruction?

Our courses are delivered in both Arabic and English, depending on the program and the requirements of the certifying body.

How long do the training programs last?

Program duration varies depending on the type: from short workshops (1–2 days) to advanced professional programs lasting several weeks.

How can I get more information?

You can visit our official website Training Star, or contact us via phone, email, or through our official social media channels.

CLSS®: Certified Lodging Security Supervisor