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CHS®: Certified Hospitality Supervisor Application, Supervisory Skill Builders Training and Exam

CHS®: Certified Hospitality Supervisor Application, Supervisory Skill Builders Training and Exam

7,640.00 SAR
7,640.00 SAR
Sale Sold out
VAT included.

The CHS program develops leadership and management skills required for frontline supervisors in hospitality. It prepares participants for the certification exam and enhances supervisory competence.

 

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Who Should Attend?

  • Current and aspiring hospitality supervisors
  • Team leaders and shift supervisors
  • Front-line managers in hospitality operations
  • Employees preparing for supervisory roles

Key Takeaways

Key Takeaways

  • Understand the supervisor role and leadership responsibilities
  • Communicate effectively with staff and guests
  • Manage time, teams, and daily operations efficiently
  • Handle workplace challenges and conflicts professionally
  • Motivate teams and improve employee performance

Accredited by

Accredited by

American Hotel & Lodging Institute

AHLEI is a globally recognized leader in hospitality education and professional certification. As the credentialing and training arm of the American Hotel & Lodging Association (AHLA), AHLEI provides industry-relevant learning resources, certifications, and professional development tools that support individuals and organizations across the hospitality sector. With a strong international presence, AHLEI certifications—such as CHS®, CHSP®, CRDE®, CHA®, and others—are widely respected by employers and professionals seeking to enhance their careers and raise service standards in the global hospitality industry.

Cours Outline

Day 1
  • Understanding the supervisor’s responsibilities
  • Difference between supervisor, peer, and manager
  • Accountability to management and the team
  • Leadership styles in hospitality
  • Leading by example
  • Building trust, respect, and credibility
  • Managing priorities and daily tasks
  • Planning shifts and workloads
  • Reducing stress and improving productivity
Day 2
  • Clear and professional communication
  • Active listening and feedback
  • Communicating with staff and guests
  • Identifying workplace issues
  • Conflict resolution techniques
  • Managing complaints and difficult situations
  • Onboarding new employees
  • On-the-job training basics
  • Ensuring understanding of policies and procedures
Day 3
  • Employee motivation techniques
  • Team engagement and collaboration
  • Creating a positive work environment
  • Workforce planning and scheduling
  • Fair task distribution
  • Reducing absenteeism and burnout
  • Performance evaluation
  • Addressing underperformance
  • Employee development and coaching
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