CHS®: Certified Hospitality Supervisor Application, Supervisory Skill Builders Training and Exam

7,640.00 SAR

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The CHS program develops leadership and management skills required for frontline supervisors in hospitality. It prepares participants for the certification exam and enhances supervisory competence.

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Who Should Attend?

Current and aspiring hospitality supervisors
Team leaders and shift supervisors
Front-line managers in hospitality operations
Employees preparing for supervisory roles

Key Takeaways

Understand the supervisor role and leadership responsibilities
Communicate effectively with staff and guests
Manage time, teams, and daily operations efficiently
Handle workplace challenges and conflicts professionally
Motivate teams and improve employee performance

Accredited by

American Hotel & Lodging Institute

AHLEI is a globally recognized leader in hospitality education and professional certification. As the credentialing and training arm of the American Hotel & Lodging Association (AHLA), AHLEI provides industry-relevant learning resources, certifications, and professional development tools that support individuals and organizations across the hospitality sector. With a strong international presence, AHLEI certifications—such as CHS®, CHSP®, CRDE®, CHA®, and others—are widely respected by employers and professionals seeking to enhance their careers and raise service standards in the global hospitality industry.

Cours Outline

Day 1

Basics of the Supervisor Role

Understanding the supervisor’s responsibilities
Difference between supervisor, peer, and manager
Accountability to management and the team

Leadership

Leadership styles in hospitality
Leading by example
Building trust, respect, and credibility

Time Management

Managing priorities and daily tasks
Planning shifts and workloads
Reducing stress and improving productivity

Day 2

Effective Communication

Clear and professional communication
Active listening and feedback
Communicating with staff and guests

Handling Problems and Conflict

Identifying workplace issues
Conflict resolution techniques
Managing complaints and difficult situations

Conducting Orientation and Training

Onboarding new employees
On-the-job training basics
Ensuring understanding of policies and procedures

Day 3

Motivation and Team Building

Employee motivation techniques
Team engagement and collaboration
Creating a positive work environment

Staffing and Scheduling

Workforce planning and scheduling
Fair task distribution
Reducing absenteeism and burnout

Improving Employee Performance

Performance evaluation
Addressing underperformance
Employee development and coaching

FAQ

What is Star?

Star is a licensed Saudi company specialized in professional training and internationally recognized certifications. We aim to equip Saudi talents with the skills required by the labor market in line with Vision 2030.

Are your certifications accredited?

Yes, our programs are accredited by local authorities such as the Technical and Vocational Training Corporation (TVTC), as well as prestigious international organizations including AHLEI and HRCI.

What fields of training do you offer?

We provide a wide range of programs in tourism and hospitality, management, human resources, cybersecurity, information technology, and other programs aligned with Saudi Vision 2030.

Are the courses available in person or online?

We offer flexible learning options: in-person programs across different regions of the Kingdom, as well as online training through accredited e-learning platforms.

How can I register for a training program?

You can easily register through our official website Training Star under the training programs section, or by contacting our customer service team for guidance.

Are your programs supported by the Human Resources Development Fund (HRDF)?

Yes, many of our programs are supported by HRDF, providing trainees with free or subsidized training opportunities.

Can companies and organizations benefit from your programs?

Absolutely. We provide tailored training solutions for both public and private sector organizations, with the option to design customized programs that meet their specific needs.

What is the language of instruction?

Our courses are delivered in both Arabic and English, depending on the program and the requirements of the certifying body.

How long do the training programs last?

Program duration varies depending on the type: from short workshops (1–2 days) to advanced professional programs lasting several weeks.

How can I get more information?

You can visit our official website Training Star, or contact us via phone, email, or through our official social media channels.

CHS®: Certified Hospitality Supervisor Application, Supervisory Skill Builders Training and Exam