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CHHE®: Certified Hospitality Housekeeping Executive Training And Exam

CHHE®: Certified Hospitality Housekeeping Executive Training And Exam

10,672.00 SAR
10,672.00 SAR
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CHHE® (Certified Hospitality Housekeeping Executive) is a specialized program designed to build advanced housekeeping leadership and operational control. The training focuses on managing housekeeping standards, inspections, productivity, staffing and scheduling, cost control, guest satisfaction, safety and compliance, and strong coordination with Front Office and Engineering—enabling participants to deliver consistent room quality, reduce rework, protect brand standards, and improve overall operational efficiency.

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Who Should Attend?

  • Executive Housekeepers and Assistant Executive Housekeepers
  • Housekeeping Managers and Supervisors ready for executive roles
  • Quality / Rooms leaders overseeing housekeeping performance
  • Housekeeping Trainers and senior team leaders responsible for standards
  • Operations Managers supervising Rooms quality and cleanliness outcomes

Key Takeaways

  • Lead housekeeping operations with strong standards, structure, and daily control
  • Implement effective inspections, audits, and quality consistency routines
  • Improve productivity through scheduling, staffing, and workload planning
  • Reduce cost leakage through linen, amenities, chemicals, and rework control
  • Strengthen communication with Front Office and Engineering to prevent guest issues
  • Improve guest satisfaction through defect prevention and service recovery practices
  • Apply safety and compliance awareness to protect guests, staff, and property

Accredited by

Accredited by

American Hotel & Lodging Institute

AHLEI is a globally recognized leader in hospitality education and professional certification. As the credentialing and training arm of the American Hotel & Lodging Association (AHLA), AHLEI provides industry-relevant learning resources, certifications, and professional development tools that support individuals and organizations across the hospitality sector. With a strong international presence, AHLEI certifications—such as CHS®, CHSP®, CRDE®, CHA®, and others—are widely respected by employers and professionals seeking to enhance their careers and raise service standards in the global hospitality industry.

Cours Outline

Day 1
  • Housekeeping executive role and responsibilities
  • Housekeeping organization, job roles, and reporting lines
  • Brand standards and SOP discipline (why and how to enforce)
  • Cleanliness expectations and consistency control
  • Room readiness and “first-time-right” mindset
  • Communication routines: briefings, handovers, escalation paths
  • Coordination with Front Office for room status accuracy
  • Coordination with Engineering for defects and preventive fixes
  • Handling VIP and special-request rooms (standards and preparation)
  • Exercise: standards checklist review + daily control routine design
Day 2
  • Quality management approach for housekeeping
  • Inspection methods: what to check, how to score, how to follow-up
  • Preventing recurring defects (root-cause thinking)
  • Managing rework and reducing repeat guest complaints
  • Public area standards and guest perception
  • Turnover control during peak occupancy and high-pressure operations
  • Lost & found process control and guest privacy basics
  • Complaint handling for housekeeping-related issues
  • Service recovery coordination with Front Office and Duty Managers
  • Exercise: inspection scoring sheet + defect prevention action list
Day 3
  • Staffing structure and shift coverage planning
  • Workload planning: rooms, check-outs, stayovers, deep cleaning priorities
  • Productivity basics (room attendant efficiency, realistic targets, quality balance)
  • Scheduling principles and managing peak days
  • Briefing and task assignment discipline
  • Coaching and performance monitoring for attendants and supervisors
  • Managing underperformance and corrective action basics
  • Training basics for new hires (onboarding + skills checklist)
  • Managing outsourced services (if applicable): standards and follow-up
  • Exercise: workload plan + staffing schedule scenario
Day 4
  • Cost drivers in housekeeping (labor, linen, chemicals, amenities, rework)
  • Linen lifecycle basics and par level control
  • Amenities and chemical usage discipline (waste prevention)
  • Inventory control basics: storage, issuing, tracking
  • Budget awareness and simple cost-control routines
  • Safety, hygiene, and compliance essentials (staff + guest protection)
  • Equipment care and preventive maintenance coordination
  • KPIs for housekeeping performance (quality, productivity, guest feedback, defects)
  • Building a 30–60 day housekeeping improvement plan
  • Final case study: fix quality + productivity + cost issue in one scenario
  • Wrap-up: review + readiness checklist
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