CHHE®: Certified Hospitality Housekeeping Executive Training And Exam
CHHE®: Certified Hospitality Housekeeping Executive Training And Exam
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10,672.00 SAR
Regular price
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10,672.00 SAR
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CHHE® (Certified Hospitality Housekeeping Executive) is a specialized program designed to build advanced housekeeping leadership and operational control. The training focuses on managing housekeeping standards, inspections, productivity, staffing and scheduling, cost control, guest satisfaction, safety and compliance, and strong coordination with Front Office and Engineering—enabling participants to deliver consistent room quality, reduce rework, protect brand standards, and improve overall operational efficiency.
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Who Should Attend?
Key Takeaways
Accredited by
American Hotel & Lodging Institute
Cours Outline
Day 1
Housekeeping Leadership & Standards Management
- Housekeeping executive role and responsibilities
- Housekeeping organization, job roles, and reporting lines
- Brand standards and SOP discipline (why and how to enforce)
- Cleanliness expectations and consistency control
- Room readiness and “first-time-right” mindset
- Communication routines: briefings, handovers, escalation paths
- Coordination with Front Office for room status accuracy
- Coordination with Engineering for defects and preventive fixes
- Handling VIP and special-request rooms (standards and preparation)
- Exercise: standards checklist review + daily control routine design
Day 2
Quality Assurance, Inspections & Guest Impact
- Quality management approach for housekeeping
- Inspection methods: what to check, how to score, how to follow-up
- Preventing recurring defects (root-cause thinking)
- Managing rework and reducing repeat guest complaints
- Public area standards and guest perception
- Turnover control during peak occupancy and high-pressure operations
- Lost & found process control and guest privacy basics
- Complaint handling for housekeeping-related issues
- Service recovery coordination with Front Office and Duty Managers
- Exercise: inspection scoring sheet + defect prevention action list
Day 3
Productivity, Staffing & Scheduling Control
- Staffing structure and shift coverage planning
- Workload planning: rooms, check-outs, stayovers, deep cleaning priorities
- Productivity basics (room attendant efficiency, realistic targets, quality balance)
- Scheduling principles and managing peak days
- Briefing and task assignment discipline
- Coaching and performance monitoring for attendants and supervisors
- Managing underperformance and corrective action basics
- Training basics for new hires (onboarding + skills checklist)
- Managing outsourced services (if applicable): standards and follow-up
- Exercise: workload plan + staffing schedule scenario
Day 4
Cost Control, Inventory, Safety & Continuous Improvement
- Cost drivers in housekeeping (labor, linen, chemicals, amenities, rework)
- Linen lifecycle basics and par level control
- Amenities and chemical usage discipline (waste prevention)
- Inventory control basics: storage, issuing, tracking
- Budget awareness and simple cost-control routines
- Safety, hygiene, and compliance essentials (staff + guest protection)
- Equipment care and preventive maintenance coordination
- KPIs for housekeeping performance (quality, productivity, guest feedback, defects)
- Building a 30–60 day housekeeping improvement plan
- Final case study: fix quality + productivity + cost issue in one scenario
- Wrap-up: review + readiness checklist