1 1

CGA®: Certified Guestroom Attendant Training And Exam

CGA®: Certified Guestroom Attendant Training And Exam

4,844.00 SAR
4,844.00 SAR
Sale Sold out
VAT included.

CGA® (Certified Guestroom Attendant) is an operational hospitality program designed to develop the essential skills and standards required for guestroom attendants in lodging environments. The training focuses on professional housekeeping practices, guestroom cleaning procedures, hygiene and safety, time and productivity management, room setup and amenities standards, guest interaction etiquette, defect prevention, and communication with supervisors and Front Office—equipping participants to deliver consistent room quality, protect guest comfort and privacy, and support overall guest satisfaction.

Select the training option to display the coach information.

View full details

Who Should Attend?

  • Guestroom Attendants / Room Attendants in hotels and serviced residences
  • New housekeeping staff requiring standardized training and skills validation
  • Housekeeping team members moving into guestroom-focused roles
  • Hospitality trainees preparing for housekeeping operational roles
  • Staff needing refresher training to improve quality and productivity

Key Takeaways

  • Perform guestroom cleaning professionally using standard procedures and checklists
  • Maintain hygiene, safety, and guest privacy during daily work
  • Deliver consistent room setup, amenities, and presentation standards
  • Improve productivity through smart sequencing, time control, and rework reduction
  • Identify and report defects promptly to prevent guest complaints
  • Communicate effectively with supervisors and Front Office for room status accuracy
  • Handle basic guest interactions politely while maintaining professionalism

Accredited by

Accredited by

American Hotel & Lodging Institute

AHLEI is a globally recognized leader in hospitality education and professional certification. As the credentialing and training arm of the American Hotel & Lodging Association (AHLA), AHLEI provides industry-relevant learning resources, certifications, and professional development tools that support individuals and organizations across the hospitality sector. With a strong international presence, AHLEI certifications—such as CHS®, CHSP®, CRDE®, CHA®, and others—are widely respected by employers and professionals seeking to enhance their careers and raise service standards in the global hospitality industry.

Cours Outline

Day 1
  • Role of the guestroom attendant and professionalism standards
  • Uniform, appearance, and conduct expectations
  • Personal hygiene and contamination prevention
  • Guest privacy and confidentiality basics
  • Safe chemical handling basics (labels, dilution awareness, storage)
  • Equipment basics: carts, vacuums, mops, cleaning tools
  • Room entry standards: knocking, announcing, signage, DND awareness
  • Cleaning sequence overview (top-to-bottom, clean-to-dirty)
  • Bed-making standards (basic method + presentation consistency)
  • Exercise: room cleaning sequence checklist practice
Day 2
  • Bathroom cleaning standards (high-touch points, disinfection focus)
  • Bedroom cleaning standards (dusting, vacuuming, surfaces)
  • Amenity replenishment standards (guest supplies discipline)
  • Towel/linen handling and replacement standards
  • Identifying and preventing common defects (hair, stains, odors, missed spots)
  • Lost & found procedure basics
  • Handling guest items respectfully and safely
  • Basic room inspection awareness (what supervisors look for)
  • Exercise: defect spotting checklist + quality scoring practice
Day 3
  • Productivity mindset: quality first-time-right + avoid rework
  • Workload planning basics (stayover vs checkout vs deep clean awareness)
  • Time management during room servicing (sequencing and prioritization)
  • Managing interruptions professionally (guest requests, calls, supervisor updates)
  • Room status basics and correct reporting
  • Communication with supervisors and Front Office for room readiness
  • Handling maintenance defects reporting (Engineering coordination basics)
  • Safety basics: slips, trips, lifting, and injury prevention
  • Exercise: time-plan a room route + room status reporting drill
Day 4
  • Service mindset for housekeeping: guest comfort and trust
  • Guest interaction etiquette (polite language, boundaries, privacy)
  • Handling simple guest requests (towels, amenities, directions)
  • Escalation rules (complaints, suspicious items, safety concerns)
  • Managing special rooms: VIP / long-stay / late checkout awareness
  • Final quality routines: finishing touches and presentation check
  • Basic KPIs for attendants (rooms per shift, defects, rework, guest comments)
  • Personal performance discipline and continuous improvement
  • Practical assessment: cleaning workflow + quality checklist
  • Wrap-up: review + readiness checklist
No matching topics found.